At Perle Verte, we value your business and our team is dedicated to providing exceptional customer service for every purchase.

Return policies

Return Policy

30 Days No-Question-Asked Return

Moreover, we'll pay return shipping cost for below cases

  • (I) Item Manufacturing Defect

If the received item is found to be a manufacturing defect. Please feel free to contact us to apply for return. We'll evaluate if the item has a manufacturing defect.

  • Please note: We will not accept any return goods in which the goods were damaged during usage or your incorrect action. Please be advised that the natural impurities is not a defect, it's one of the characteristics of natural gemstones.
  • (II) Item Not As Described
  • In this case, the item received is found to be not the same as the parameter described in the parameter list or detailed description.
  • Please let us know which parameter is not as described.
  • Please note: Due to photo technology problems and the lighting, there might be a color difference on your display screen. The item images might be enlarged for detail, as the weight is the main factor of the cost, generally the size of silver products are smaller than fashion jewelry. Please double-check the actual size information with us if you have any doubt/concern.

Shipment Issues

  • If you haven’t received your package based on the estimates found under our shipping policy, please kindly email us at perleverteco@gmail.com.
  • We will offer a solution as soon as possible, as customer satisfaction is always our top priority.
  • Please Note: All estimated/typical delivery times are derived from data collected from past orders. They are approximate times for reference only. Shipping times will be affected during public holidays, which is outside our control. But normal service resumes immediately after each holiday.

Non-Refundable Cases

  • The following case is not applicable for refund,
  • The item, including but not limited to stone, metal, is damaged by misuse, mishandling, or poor maintenance.
  • Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of gemstone & silver jewelry. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.

Return Steps

When you apply for a refund or return, please contact perleverteco@gmail.com, the time you contact us should be within 30 days from receipt, and the email should include the following:

  • Subject: [Order Number] Refund Application
  • Content: (optional, if you would like us to pay return freight) Reason for return.  It would be better if a photo or video is provided.
  • Please note: Please make sure the item will be returned as it was. If you do not have the original product packaging, please use a firm box with padding to return the item. After we check and confirm the information, our finance team will issue a refund for you within five working days.

Shipping policy

  • Fast air packet available for below countries (Trackable in 72 hours after order placed):
  •    * To US - USPS (5 - 10 workdays, Starting from US$4.07)
  •    * To France - La Poste (4 - 8 workdays, Starting from US$4.82, Plus VAT)
  •    * To Germany - DHL Global Mail (5 - 9 days, Starting from US$3.59, Plus VAT)
  •    * To UK - Hermes (4 - 10 workdays, Starting from US$3.46, VAT No. Required)
  •    * To Australia - Australia Post (6 - 10 workdays, Starting from US$4.71)
  •    * To Canada - Canada Post (5 - 10 workdays, Starting from US$5.08)